If you expect to arrive outside reception opening hours, please inform the hotel in advance, using the contact details found on the booking confirmation.

Late arrival after 23:00 will be charged at an additional EUR 25 per reservation. Late check-out will be charged at the full daily rate of the given room category.

If you bring a pet, there is an additional cleaning fee of EUR 10. Please that only one pet is permitted per room. If you expect to travel with more than one pet, please contact Hotel Eden am Zoo directly.

Please note that guests who do not have Kabel Deutschland compatible products may experience difficulties connecting to the internet.

Please note that for check-in you need a form of identification (with a photo) as well as the credit card used to make the booking. If the booking is made via a third party, please make this clear in the Special Requests section when making your booking, so that alternative arrangements can be made. If the credit card holder is not present at check-in, the accommodation reserves the right to demand an alternative form of payment. Special requests are subject to availability and may incur a surcharge.

Please note that there is no lift at the property.

到着予定時刻をHotel Eden am Zooに事前に連絡してください。

新型コロナウイルス（COVID-19）の発生を受け、この宿泊施設では安全および衛生に関する追加の対策が行われています。

新型コロナウイルス（COVID-19）の影響により、この宿泊施設はゲストやスタッフの安全を守るための対策を行っています。これに伴い、一部のサービスや備品・アメニティを減らしていたり、利用不可としている場合があります。